CRM 4.0 Industry Solutions

• Overview of my SAP CRM 4.0

• Features and Functionalities

• Demonstration of CRM 4.0 Features and Industry Solutions

• Demonstration of CRM 4.0 with different Industry Verticals

CRM 4.0 Architecture

• Technical View

• Business View

• Component Landscape

• Development Landscape

• System Landscape

Start Up

• Adapters

• Plug-ins

• Master data & Transactional data

• IMG - importance & necessity

• EASY ACCESS - importance & necessity

Business Partner

• What is a Business Partner (BP)

• Roles

• Groups

• Relationships

• BP Classifications

• Comparison of Classification with R/3 Account Groups

• BP Enhancements

• CRM groupings

• Assignment of groupings and number ranges

• Mapping of CRM classification with R/3 account groupsB

• BP field groupings

• BP address types

• BP address formats

Tools for BP Management

• Business Data Tool Set (BDT)

• Visual Configuration Tool (VCT)

• Easy Enhancement Workbench (EEWB)

• Secrets in the successful fulfillment of Customer Business Partner requirements

• Tips for a Successful Blueprinting of Customer Business Processes involving the BP

Organizational Management

• Basics of CRM Organizational Management

• Differences between CRM & R/3 Organizational Management

• Configuration of Organizational Management

• Determination of Org. elements based on client's Business process

• Automatic downloads of Organizational elements from R/3

• Workflow setup for automated Organizational determination 

Product Master

• Concept of Hierarchies and Categories

• Product Sets

• Product Attributes

• Product Relationships

• Product Structures

• Product Org. Determination

• Mapping of CRM Products to R/3 Products

Solution Composer and Solution Manager

• What is a Solution Composer?

• Benefits of Solution Composer

• Building a Solution Composer based on Client's Project Requirements

• What is a Solution Manager?

• Benefits of using Solution Manager

• Using Solution Manager for a successful project  implementation

Web Application Server

• Highlights of WAS 6.30

• How to Manage Functional Upgrades

CRM Middleware

• Overview of CRM Middleware

• Configuration of CRM Middleware

• Admin Console (SMOEAC)

• Middleware Portal (SMWP)

• Error Handling in CRM Middleware

• Download and upload of Master and Transaction data

Internet Pricing Configurator

• Installation and configuration of IPC server

• Configuration of connections between IPC and CRM server

• Sales Pricing Engine

• Sales Configuration Engin

Transactions Design Concepts

• One Order Management

• SERM (Structure Entity Relationship Modeling) Concept

Lead Management

• What is Lead Management?

• Configure Lead Management

• Configure Lead Survey

• Install and Configure CAT server

• Web Interface for Lead Management

Marketing Management

• Configuration of Marketing Management

• BP Target Groups

• HTML template configuration

• Mass Email Campaigning

Activity Management

• Configuration of Activity Management types

• Activity Categories

• Dates Management

• Catalogs and Codes

• Appointments and Priorities

• Activity Monitor

Opportunity Management

• Features of Opportunity Management

• Configuration of Opportunity Management

• Concepts of Pipeline Analysis

• The Standard BW Business Content for Pipeline analysis

• Discussion on SEM

Installed Base

• Working with Installed Base

• Customizing the Installed Base based on Organizational Model

Transactions

• Configuration of Transaction types for Sales and Service

• Configuration of Item Categories
  

Manage Transaction Usability

• Screen Sequence Control

• Transaction Variant

• Business Server Pages (BSP's)

• Easy Enhancement Workbench (EEWB)

• Business Add Ins (BAD!)

Mobile Sales and Mobile Service

• Overview of Mobile Sales and Service

• Demo of Mobile Sales and Mobile Service

CRM Billing

• Concepts of CRM Billing

• E-sales and E-service in different verticals

• In depth coverage of Sales and Service Scenarios in mySAP

Best Practices of SAP CRM

• How to Use Best Practices for rapid Implementation of SAP CRM suite of Enterprise CRM applications

• SAP ALL In One

• Building Blocks Concepts